FAQ

Do you have a question about The FRIENDS™ Experience? Check out our FAQ.

Tickets

You can always find your order on your Ticketmaster account. You can have the tickets scanned directly from your account at the venue.

If you need help finding your tickets in your Ticketmaster account, please contact Ticketmaster.

For more information please reach out to our customer service here.

For more information please reach out to our customer serivce.

Standard tickets start at €22.50 plus VAT and costs. Price may vary at peak times and dates. Peak tickets cost €32.00 each plus VAT and costs.

Tickets are available HERE. A limited amount of standby tickets will also be available for purchase at the door.

No, but orders are limited to maximum amount of people who can visit the experience in a given time slot. For groups larger than 30, please contact our customer service for assistance.

Yes! We want our friends of all ages to visit The FRIENDS™ Experience. Tickets for children ages 3-11 start at €19.50 each.

Did you miss out on getting tickets? You deserve a second chance, just like Ross and Rachel! Keep an eye on our socials to be the first to know about the release of new tickets.

We can scan your tickets directly from your mobile, so to save paper and ink only print your ticket if absolutely necessary.

Please reach out to vraag@mojo.nl.

Merchandise

Yes, we accept returns within 30 days of purchase. If you have any questions about your purchase, please reach out to our customer service for assistance.

Of course! The FRIENDS™ Experience Store will be open to ticketed guests any time The FRIENDS™ Experience is open! There’ll be T-shirts, tote bags, plush toys like Hugsy, Joey’s bedtime penguin pal, and so much more. Get your lobster a Crap Bag!

Accessibility

We are fully accessible to visitors with different disabilities and neurodiversities. We strive to make everyone feel welcome and comfortable. If you would like to let us know about your visit or need additional assistance, please email vraag@mojo.nl or let one of our on-site team members know.

Private Events

For private hire enquiries please contact our customer service.

General

The FRIENDS™ Experience is in Amsterdam until 7 January! Tickets are now available. Operating hours can be found HERE.

The FRIENDS™ Experience is located on the NDSM site in Amsterdam North. It is an industrial location where events, creative performances and exhibitions are organized.

Tt. Vasumweg 31, 1033 SB
Amsterdam, The Netherlands

Navigate to the location HERE

The most immersive FRIENDS™ Experience ever. There are set recreations, props and costumes from the show, and even a chance to sit on the iconic orange couch. Not to mention plenty of Instagram-worthy photo opportunities and limited-edition merchandise! Could you BE any more excited?

Please arrive 10 minutes before your time slot. Tickets are valid only for the date and time purchased. If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability) IF changed prior to the date and time of the tickets. Follow the link in your confirmation email to login to our ticketing portal and swap times, or email vraag@mojo.nl for assistance.

We are a cashless experience and can accept payments via credit/debet card, Google and Apple Pay.

The FRIENDS™ Experience: The One in Amsterdam takes approximately 1 hour to walk through from start to finish.

No, once you leave you cannot go back, so take your time and enjoy.

You’re encouraged to take photos and videos throughout the space! Remember to share your photos on social media with #FRIENDStheexperience so we can see them!” 

Food and drinks are not permitted inside the experience. After the spaghetti sauce stain on the couch, this rule is at Monica’s insistence! Resealable bottles of water are permitted.” 

Reach out to our customer service and we will contact you!

We love our furry friends, however pets and emotional support animals are not permitted inside. Service animals are welcome. 

For more information about privately renting the Experience, please send an e-mail to vraag@mojo.nl.

Keep an eye on our socials channels to be the first to get all information on The FRIENDS™ Experience!

Yes! You can share your special moment with us here at The FRIENDS™ Experience. Guests should purchase general admission tickets and visit us during public hours.

The FRIENDS™ Experience is best reached by bicycle or public transport. From Amsterdam Central Station you can take the free ferry to the NDSM Werf, from there it is a 5-minute walk to the Experience. The free ferry runs every 15 minutes during the day and every half hour in the evening. If you come by metro, it is best to get off at the Noorderpark stop and take bus 35 to the Atatürk stop. Bus lines 36, 391 and 394 also stop close to The FRIENDS™ Experience.

The FRIENDS™ Experience is best reached by bicycle or public transport. If you still want to come by car, there is often sufficient paid parking at the NDSM-Werf. Navigate to Ms. Oslofjordweg 9, 1033 SL Amsterdam, from there it is a 2 minute walk. Please note that the entire NDSM-Werf is paid parking at a rate of €1.40 per hour.

Please note: are you visiting The FRIENDS™ Experience between 18 and 23 October? Due to events in the area, it is not possible to park at the NDSM-Werf on those days.

Health and Safety

Our top priority is to provide a safe and fun environment for our visitors. That is why we have drawn up the following rules of conduct that apply to all visitors.

  • Swear words, foul language and inappropriate behavior are not allowed.
  • Sharp objects, weapons and illegal contraband are not allowed in the exhibition area.
  • If you arrive late or need to move your ticket to a different time and/or date, you will be queued. When a place becomes available, we will grant you access in the order of arrival. In this case we cannot guarantee access.
  • We reserve the right to inspect any packages, bags, backpacks, purses, fanny packs or other luggage on the premises.
  • Intrusion is prohibited. Visitors who get ahead will not be allowed access to the attraction or shop.
  • Visitors are required to wear shirts, pants and shoes.
  • Smoking and vaping is prohibited
  • Bringing food and drinks is not allowed. (Reusable) water bottles with a lockable cap are welcome.
  • Lost and Found Disclaimer: The FRIENDS™ Experience is not responsible for lost or stolen items.

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